Frequently asked questions
Frequently asked questions
Do I need to book, or can I walk in?
Booking online is easiest, especially for the Atelier tier; walk-ins are welcome whenever a chair is free.
How often will I need an infill?
BIAB holds its structure for 2–3 weeks and acrylic for about 3 weeks; book the infill rather than a full new set to keep your natural nail healthier.
Can I bring reference photos for nail art?
Yes — the Atelier tier includes a few minutes at the start to plan the design together. Accent and Fine-line tiers work straight from the colour library.
What's your cancellation policy?
24 hours' notice to move or cancel a booking; inside that window, any deposit paid is forfeited.
Do you remove gel, BIAB or acrylic applied somewhere else?
Yes — the soak-off service covers that, with a natural buff included.
Is a deposit required for every service?
Only on BIAB new sets, acrylic new sets and the gel manicure hands + feet booking — services with a longer time and material commitment. Quick add-ons and infills carry no deposit.
What are your opening hours?
Mon-Fri: 10:00-19:00. Sat: 09:00-18:00. Sun: 11:00-17:00
Do you sell gift cards?
Redeemable against any treatment or art tier on the price list, valid for twelve months.